McKinsey Talks Operations

COO Excellence Forum Productivity at the core: how COOs deliver strategy

Senior Operations leader knows this simple truth: delivering the company’s strategy isn’t just part of the job—it is the job. While...
More there are many paths to achieving that goal, none can succeed for long without increased productivity, the foundation for financial performance and economic growth. Productivity, like so much else in operations, is a matter of strategic prioritization. COOs need to cultivate a culture and mindset of productivity across all operations functions, making nuanced decisions to unlock outsized gains.
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Managing tariff response and exposure

Series of executive briefings – 2025 program

As geopolitical tensions persist, global trade dynamics are becoming increasingly complex, and many business leaders find themselves...
More waiting for the unknown. Join our upcoming webinar session as we discuss how you can move forward amid rapidly reconfiguring trade relationships—regardless of the way current tariff talks play out.
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Unlocking the Power of Process Intelligence in Healthcare Services and Beyond

In this webinar, we will explore how process intelligence can revolutionize customer experiences, back office functions while boosting...
More performance and productivity especially in the healthcare and service sectors. Join McKinsey expert Jung Paik and guest speaker Mike Kaufmann, a seasoned healthcare leader and former CEO of a Fortune 15 company, will share his expertise on optimizing processes across diverse industries. Join us to discover the untapped potential of process mining and intelligence and learn how it can drive significant improvements in services in your organization.
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Speakers: Mike Kaufmann, Jung Paik

Europe CPO Roundtable

This year’s roundtable will circle around the question how one can thrive in a new geopolitical reality. Rather than solving for the...
More near-term and mitigating risks when they occur, how can procurement organizations get ahead of the game and proactively create resilience?
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Customer Care Roundtable: Customer Care as a Strategic Asset

As customer needs change, the pace of development in gen AI technology including agentic AI, autonomous agents, and concierge-level...
More services for customers, could change the face of customer care. Join McKinsey experts and industry leaders to explore the state of customer care and how AI can be leveraged for operational resiliency, demand deflection and more.
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Aftermarket & Field Services Summit 2025

This year’s summit, Human + Digital: The next generation of Services will focus on key challenges organizations are facing including...
More adapting operations to meet evolving customer expectations, emerging commercial models, and navigating delivering value through equipment data. Join us to explore case studies and discuss key topics for industry leaders.
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